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Agreement

This document forms the Terms and Conditions and Warranty between the customer and Swiftco Trailers Pty Ltd, ABN 37 161 947 799 incorporating Swiftco Trailers, Swiftco Trailers, Parts & Repairs. Whereas the term ‘You’ and “Your” is used throughout this document, refers to any customer, business, corporation or potential customer of Swiftco Trailers and associated divisions of Swiftco Trailers Pty Ltd.. Whereas “Swiftco” is used throughout this document refers to any division of Swiftco Trailers Pty Ltd, unless otherwise clearly stated within this document.

Customer Acknowledgement

Customer acknowledges that by entering into a purchase with Swiftco, the full amount on the Swiftco invoice is due and payable, including GST and shipping and customer agrees to the item product/items listed on the invoice. Until full payment is received the product/items remains under full ownership of Swiftco. Swiftco Trailers Pty Ltd is NOT liable for any loss or damage, injury or theft caused to your products, property or suffered by you or any third party in connection to products supplied by Swiftco PL or by, or during any delivery. Delivery of goods and timelines of delivery is at the risk of the customer Customers acknowledge they have 7 days from collecting item or item being delivered to check contents and goods match against their paid invoice. Prices are subject to change without notice. All prices are subject to 10% GST. Swiftco may cancel your order for certain reasons or may reject your order for any reason. You will be notified of this cancellation. For any outstanding invoices, a $25 (+GST) per month admin fee is charged.

Deposits

Trailers
A minimum 10% deposit is required on acceptance of all Swiftco Trailer orders. Once a deposit has been paid by customer, but customer wishes to cancel, the customer forfeits 100% of the deposit amount if Swiftco have commenced production/shipped such product/item. If Swiftco have not commenced full production you may be applicable to up to 100% refund, depending on cycle of production. If customer is using a BNPL or finance product to purchase trailer, a 30% deposit is required on application. If approval is not granted via third party finance company, a full refund of deposit will occur. However if production has begun on the order, a refund cannot be granted.

Custom Orders
A minimum 30% deposit may be required on some custom orders. Once design finalised/materials purchased, customer forfeits deposit for change of mind/cancellation of order.

Parts
The full balance on invoice and any add on items/products must be paid in full and receipted by Swiftco before collection or shipping of product.

Collection of Goods

Parts
Once you have been advised your order is ready for collection, all orders (unless previously arranged) must be collected within 5 days. Any large items/pallet orders not collected within such time may result your order being taken to storage which will incur a $25 per day cost.

Trailers
All new trailers are to be picked up within 5 working days of being completed as we do not have a storage facility onsite. A $50 per day storage fee after this time may be applicable

Repairs
Any repaired/serviced trailer must be picked up with 24 hours of work being completed as we do not have a storage facility onsite. A $50 per day storage fee after this time may be applicable.

Payments

The full balance on invoice, and any add on items/products/shipping must be paid in full with clear funds received and receipted by Swiftco before collection or shipping of product. A credit card fee (as charged by banks) as stated on invoice is applicable on all payments made by credit card. This fee will be added to the total amount payable or balance due and payable by you.

Payment methods

Direct Deposit- Check invoice for banking details

Credit Cards- Visa and Mastercard only.- Surcharge applicable

PayPal- Swiftco Trailer Parts only.

Shipping / Freight / Postage Fees

By placing an order to be shipped to an address as requested by you, you agree to shipping/freight charges and agree to pay such charges prior to dispatch. These costs are variable depending on your location and delivery address. An estimate is provided and payable on your invoice however in the rare cases of freight being undercharged by Swiftco Trailers PL, you agree to pay to outstanding additional amount within 24 hours of the additional freight invoice being sent to you. Shipping/freight charges will be amended based on delivery address, Freight quoted is for delivery to a business address with forklift facilities.

If DELIVERY is to a residential address, and a forklift is required but not available there will be additional fees charged by our Third Party freight company which will be on forwarded to the customer.
If RE DELIVERY needs to occur due to no-one being available to accept delivery then these charges incurred by our Third Party Freight company will also be on forwarded to the customer. (These additional fee's are direct from the freight company and are beyond our control)

If your trailer or goods are delivered by a Third Party delivery service, you are liable for these costs. Swiftco are NOT a delivery company and therefore third party services are contracted, Swiftco Trailers are NOT liable for any damage, injury, theft or third party damage incurred by such Third Party companies. Delivery of goods is always at the risk of the customer.

Delivery

If customers cancel their order on day of dispatch, the delivery fee and return of goods fee is applicable. During checkout, ticking the ‘signature required’ box you agree to all and any delivery and re-delivery costs pertaining to your shipment and agree to paying these costs within 24 hours of invoice. Timelines can be provided by external freight companies however these timelines are an estimate only and Swiftco cannot be held liable for any delays or loss incurred by customer if not delivered by estimated date. By entering into a sale with Swiftco and shipping or freight is requested by the customer, the customer agrees and acknowledges Third Party Freight companies are used and therefore the customer agrees to all charges by these Third Party companies. Insurance is the responsibility of the purchaser upon goods leaving the Swiftco site.

Quotes

All quotes are valid for 14 days unless otherwise stated. If this time has passed, give us a call to reactivate an updated quote/pricing. ALL quotes for repair/servicing are supplied with knowledge at time of quoting and are an ESTIMATE only. Once a trailer is within our factory, and inspected, only then can full damage or repair be seen, therefore such ‘quote’ will change. To the best of our ability we will phone you with a change of the estimated quote. The customer is liable for all components, consumables and labour employed on customers trailers. If it is a roadworthy issue, this may be automatically rectified and added to the final invoice. As an Approved Inspection Station we have a duty of care and cannot release trailers that would not pass roadworthy.

Debt Collection Fees

Any expenses incurred by Swiftco Trailers PL in the pursuit of reclaiming monies owed, including external fees such as, but not limited to, solicitors, debt collection agencies, QCAT, filing fee, bailiff fees shall be billed and paid by the customer to Swiftco on top of the invoiced amount owing. Interest and administration fees may also be added to the outstanding amount after 14 days of amount originally due by customer to Swiftco Trailers PL. Unpaid invoices will attract a $25 (+GST) fee per month. Swiftco may at its discretion withhold further supply of goods/suspend provision of credit whereby invoices have fallen behind by more than 30 days. Swiftco reserves the right to

Ownership

Once goods or products are placed in hands of Third Party Freight/delivery/courier companies, the ownership of product is transferred to the customer. Swiftco are not liable for loss, damage or any liability whatsoever once the product or goods leave the premises. This includes any products purchased via finance or payment companies whereby full funds are still forthcoming.

Production times

Certain peak periods and similar unforeseen events by our suppliers of components may see delivery delays experienced by Swiftco. If this is the case you will be notified immediately. During these unusual events, wait time for production/manufacture of items/products may extend up to 8-12 weeks.

Refund Policy

Refunds are only applicable under written consent by Director of Swiftco Trailers PL. Refunds will incur a restocking fee of 20%.. Products must be returned in original packaging and unused. If product/items has been used, products will be deemed as second hand and will not be eligible for a refund. Under acceptance of Director of Swiftco Trailers PL only, a refund may be approved with a cleaning fee of $99 per hour charged to customer. Any return costs for change of mind/incorrect product selected by customer is at the cost of the customer. Due to special orders/custom orders being manufactured to order or your specific requirement, these items cannot be returned. Please double check measurements on your invoice / order requirements.

Service Schedule

As with any vehicle, servicing is required. We have qualified mechanics on site who perform servicing on all types of towable vehicles. If you are not close to us, use your trusted qualified mechanic.
Regular trailer servicing is crucial to safety while ensuring the longevity of your trailer. Use below as a minimum guide to scheduling the mechanical servicing of your SWIFTCO trailer.

  • Commercial trailers require servicing at least every 3 months
  • Trailers that travel long distances, servicing every 6 months
  • Trailers rated to 4.5tonne, servicing every 6 months
  • Trailers doing the occasional tow, we recommend a minimum 12 monthly service routine.
  • Before you go on holiday, or travelling long distance, always book in for a service
  • Trailers due to travel over corrugated roads, service beforehand

Warranty

Your Swiftco Aluminium trailer frame is warranted for an industry leading 6 years* from the date of purchase. Swiftco Hot Dipped Galvanised Steel trailer frames have a 5 year* warranty from purchase date. The submersible lights are covered for 5 years. Components that Swiftco Trailers do not manufacture, such as, but not limited to winches, jockey stands/wheels etc, are covered by the manufacturer’s warranty, usually 12 months.

Warranty does not include:

  • General wear and tear via normal use (eg, but not limited to bearings, winch, jockey wheel/stand & brake pads, lights housing/bulbs or lights that have been missued or tampered etc).
  • Normal wear & tear on tyres, or tyres that have not been used with correct psi
  • Cosmetic damage (eg, but not limited to scratches, dents), cracked light lenses/housing
  • Brakes, wheel bearings, seals, coatings and wear surfaces
  • Servicing

Your warranty will be void under following circumstances:
  • Damage due to or caused by misuse of trailer, using in a manner not intended, neglect of care, negligence to conduct checks/servicing, tampering or malicious damage or stored ineffectively and not effectively washed down after each use.
  • Not servicing your trailer as per above (under heading Servicing)
  • Defects arising from an accident or miss-use, hitting potholes or taken off-road, fire or flood or ‘act of God’ or terrorism.
  • Rough/4WD road use or off-road use or trailers used as a HIRE trailer.
  • Loading trailer greater than the registered ATM or using the trailer for other than boat designed for
  • Use of non-approved chassis or frame modifications
  • Use of non approved accessories
  • Not applying trailer (inside and outside of trailer frame) with Lanolin very 6 month, 3 months for commercial.

Warranty is as per manufacturer’s terms and conditions. Warranty claims, must always be returned to place of purchase. All warranty periods are valid from date of customer order. This is usually constituted by full payment or deposit or written confirmation of job to proceed by customer
Warranty does not cover freight/postage or costs involved in returning goods to store nor back to customer.
A Swiftco Trailer warranty period is stated on your invoice. If no warranty period stated, a two year warranty is applied.
* If trailer is used in a commercial basis, a 2 year warranty only applies regardless of warranty period stated on invoice.
* Warranty is only applicable to first purchaser only. Warranty is not transferable.

Display/Demonstration Model

Display models are sold in an “as is, where is” condition and come with a limited warranty or as provided in writing by director of Swiftco Trailers PL. If no warranty certificate provided with display/demonstration items, then no Swiftco warranty is provided.

Storage of Customers Possessions

The customer acknowledges that any boat, trailer, equipment, work goods ,tools, materials left on the property are the responsibility of the customer and Swiftco is not liable for any loss incurred.

Liability

Swiftco Trailers Pty Ltd accepts no liability if something goes wrong while using one of our products. Swiftco accepts no responsibility for loss of/damage to business or personal/public/product/item injury.

Sponsorship

Any prizes donated or provided under sponsorship must be collected within 5 days, unless previously arranged in writing by Director of Swiftco Trailers PL. Any gift vouchers must be used by their expiry date. No refund provided on Gift Vouchers for voucher amount if full voucher amount not used.