How do I calculate correct axle length for my trailer, caravan or camper?
Refer to our
calculation sheet under DOWNLOADS- Trailer parts
What inclusions are in your kits?
Refer to our
DOWNLOADS section for full inclusions on all kits.
Do you ship Australia wide?
Yes, from Tasmania to
Thursday Island, from Byron Bay to Broome and everywhere in-between
How do you ship?
We do not own our own
freight company. All orders are sent via a third party supplier. Predominately
we use Direct Freight Express, however we sometimes freight using TNT, Aramex
or local providers
Can I use my own Courier Account?
Sure, we can provide
dimensions for you to arrange shipping on your account.
Does my order come in one delivery?
Sometimes you may
receive more than one delivery depending on whether your goods are coming from
our store or our warehouse. You will be provided with a traking number from
each shipment.
Am I advised of shipping?
Yes you will receive
a text and an email, with tracking number so you may keep updated about your
order
How long from when I place order to when it is shipped?
If we have the item
in stock, most orders are sent within 2 days. If you require item urgently, let
us know so we can do our best. Axles are made to order so you will be advised
of lead time when placing your order.
How much does shipping cost?
When you place your
order online, your shipping costs will be calculated on your postcode of
delivery. Please note occasionally we are advised of extra charges by
our shipping companies, that were unforseen at time of order. If this is the
case we will always contact you to advise. Unforseen charges can include, but
not limited to, rural/isolated deliveries, deliveries where a forklift is not
available and unloading is required to be done manually.
How do I return a product?
Returns must first be
discussed with our Parts team. No returns will be accepted prior to written
authorisation. Please email sales@swiftcotrailerparts.com.au
Return is at cost of buyer. All returns
must be packed to ensure no damage is caused during return. Returns must be
received in original condition, no liability held over claims of damaged in
transit.
Price Match
We aggressively price our items and often compare our pricing to offer you the best value. We will
price match an item from a competitor, but the item must be the exact same
brand and model and be in stock. We reserve the right to refuse price matching
if the conditions deem it necessary.
How do I service my hydraulic brake actuator?
Download a full Service Manual from our DOWNLOADS
